Shipping Policy

Shipping and Delivery Information

For shipping - all orders will ship express courier (air) free at checkout. Shipping method can no be changed. Please allow 3-4 business days for orders to be processed, plus 7-9 business days to be shipped. Orders placed after 10:00 AM (WET) may be processed the following business day. Processing and shipping times may increase during specific collection launches, holidays, and other peak seasons.

 

 Amending a Shipping Address

We can not change the shipping address or the shipping method selected after checkout.

Once an order has been shipped, an email will be sent to the email address provided on the order with your shipment's tracking information.

Customers are responsible for monitoring the delivery of their shipment once an order has left our warehouse.

 

Shipping Costs

Shipping costs will be calculated at checkout and will be based on your shipping address and estimated weight of your package. Kindly remind you the followings, thanks for understanding.

We do not ship to P.O. boxes.

We do not ship to APO/DPO/FPO addresses.

We are unable to combine separate orders into a single shipment.

 

Customs fees, Import Tax and Duties

All orders the total amount you pay includes all applicable customs duties & taxes. There is no additional charges on delivery.

 

Failed Delivery/ Returned to Sender/ Abandoned Packages

If your package can not be delivered to the given shipping address due to incorrect shipping address and/or phone number, the package will be returned to the sender (OLA FAN) at the customer’s expense.

If the receiver is absent upon all delivery attempts, your package will be held for maximum 5 days at a local courier center where OLA FAN selected for pick up. If the customer fails to pick up or refuse receipt of package for any reason, the package will be returned to the sender (OLA FAN) at the customer’s expense. The expense includes shipping costs and any duty and tax the package may have incurred; This amount will be deducted from the total of the amount to be refunded.

Packages will be held at customs for 5 days, after which it will be deemed abandoned. Customers who have abandoned a package will forfeit the right to an exchange or refund for their order.

 

Damaged/Opened Box

If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us at info@olafanfan.com.